Policy Information

Website Terms and Conditions

About the Website
Welcome to www.heavyhorsesupplies.com.au (the 'Website'). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the 'Products'). The Website provides this service by way of granting
you access to the content on the Website (the 'Purchase Services').

The Website is operated by Heavy Horse Supplies(ABN 15252986992). Access to and use
of the Website, or any of its associated Products or Services, is provided by Heavy Horse Supplies. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

Heavy Horse Supplies reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Heavy Horse Supplies updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you
continue, we recommend you keep a copy of the Terms for your records.

Acceptance of the Terms
You accept the Terms by remaining on the Website. You may also accept the Terms by
clicking to accept or agree to the Terms where this option is made available to you by Heavy Horse Supplies in the user interface.

Registration to use the Purchase Services
In order to access the Purchase Services, you must first register as a user of the Website. As part of the registration process, or as part of your continued use of the Purchase Services, you may be required to provide personal information about yourself (such as identification or contact details), including: Email address
You warrant that any information you give to Heavy Horse Supplies in the course of completing the registration process will always be accurate, correct and up to date.

Once you have completed the registration process, you will be a registered member of the Website ('Member') and agree to be bound by the Terms. As a Member you will be granted immediate access to the Purchase Services.

You may not use the Purchase Services and may not accept the Terms if:

  1. you are not of legal age to form a binding contract with Heavy Horse Supplies; or
  2. you are a person barred from receiving the Purchase Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Purchase Services.

Your obligations as a Member
As a Member, you agree to comply with the following:

You will use the Purchase Services only for purposes that are permitted by:

  1. the Terms;
  2. any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
  3. you have the sole responsibility for protecting the confidentiality of your password nd/or email address. Use of your password by any other person may result in the
    immediate cancellation of the Purchase Services;
  4. any use of your registration information by any other person, or third parties, is
    strictly prohibited. You agree to immediately notify Heavy Horse Supplies of any
    unauthorised use of your password or email address or any breach of security of
    which you have become aware;
  5. access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Heavy Horse Supplies providing the Purchase Services;
  6. you will not use the Purchase Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
  7. you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Purchase Services. Appropriate legal action will be taken by Heavy Horse Supplies for any illegal or unauthorised use of the Website; and
  8. you acknowledge and agree that any automated use of the Website or its Purchase
    Services is prohibited.

Purchase of Products and Returns Policy
In using the Purchase Services to purchase the Product through the Website, you will
agree to the payment of the purchase price listed on the Website for the Product (the
'Purchase Price'). Payment of the Purchase Price may be made through PayPal (the 'Payment Gateway Provider'). In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable terms and Conditions of Use, Privacy
Policy and other relevant legal documentation provided by the Payment Gateway Providers.
Following payment of the purchase Price being confirmed by Heavy Horse Supplies, you will be issued with a receipt to confirm that the payment has been received and Heavy Horse Supplies may record your purchase details for future use.
Heavy Horse Supplies may, at their sole discretion, provide a refund on the return of the
Products within 14 days where the Product packaging is unopened and remains in a
saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause.

Heavy Horse Supplies's Products come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or refund for a major
failure of the Product and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the Products repaired or replaced if the Products fail
to be of acceptable quality and the failure does not amount to a major failure (the 'Warranty').
You may make a claim under this clause (the 'Warranty Claim') for material defects and workmanship in the Products within 12 months from the date of purchase (the 'Warranty
In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to Heavy Horse Supplies showing the date of purchase of the Products, provide
a description of the Products and the price paid for the Products by sending written notice
to Heavy Horse Supplies at 4 Daraio Court, Ferntree Gully , Victoria, 3156 or by email at
Where the Warranty Claim is accepted then Heavy Horse Supplies will, at its sole
discretion, either repair or replace any defective Products or part thereof with a new or
remanufactured equivalent during the Warranty Period at no charge to you for parts or
labour. You acknowledge and agree that you will be solely liable for any postage or
shipping costs incurred in facilitating the Warranty Claim.
The Warranty shall be the sole and exclusive warranty granted by Heavy Horse Supplies
and shall be the sole and exclusive remedy available to you in addition to other rights and
under a law in relation to the Products to which this warranty relates.
All implied warranties including the warranties of merchantability and fitness for use are
limited to the Warranty Period.
The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.

You acknowledge that the Purchase Services offered by Heavy Horse Supplies integrate
delivery (the ' Delivery Services') through the use of third party delivery companies (the '
Delivery Service Providers').
In providing the Purchase Services, Heavy Horse Supplies may provide you with a variety
of delivery and insurance options offered as part of the Delivery Services by the Delivery
Service Providers. You acknowledge and agree that Heavy Horse Supplies is not the
provider of these delivery and insurance options and merely facilitates your interaction with
the Delivery Service Providers in respect to providing the Delivery Services.

In the event that an item is lost or damaged in the course of the Delivery Services, Heavy
Horse Supplies asks that you:
contact the Delivery Service Provider directly to request a refund or to claim on any
insurance options available; and
contact us by sending an email to heavyhorsesupplies@gmail.com outlining in what way the Products were damaged in transit so we are able to determine if the
Delivery Service Provider should be removed from the Purchase Services.

Copyright and Intellectual Property
The Website, the Purchase Services and all of the related products of Heavy Horse
Supplies are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the website (including text, graphics, logos, button icons, video images, audio clips and software) (the 'Content') are owned or controlled for these purposes, and are reserved by Heavy Horse Supplies or its contributors.
Heavy Horse Supplies retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer to you:
the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright of Heavy Horse Supplies; or
the right to use or exploit a business name, trading name, domain name, trade
mark or industrial design; or
a system or process that is the subject of a patent, registered design or copyright
(or an adaptation or modification of such a system or process).
You may not, without the prior written permission of Heavy Horse Supplies and the
permission of any other relevant rights owners: broadcast, republish, up-load to a third
party, transmit, post, distribute, show or play in public, adapt or change in any way the
Content or third party content for any purpose. This prohibition does not extend to
materials on the Website, which are freely available for re-use or are in the public domain.

Heavy Horse Supplies takes your privacy seriously and any information provided through
your use of the Website and/or the Purchase Services are subject to Heavy Horse
Supplies's Privacy Policy, which is available on the Website.

General Disclaimer
You acknowledge that Heavy Horse Supplies does not make any terms, guarantees,
warranties, representations or conditions whatsoever regarding the Products other than
provided for pursuant to these Terms. Heavy Horse Supplies will make every effort to ensure a Product is accurately depicted on
the Website, however, you acknowledge that sizes, colours and packaging may differ from
what is displayed on the Website.
Nothing in these Terms limits or excludes any guarantees, warranties, representations or
conditions implied or imposed by law, including the Australian Consumer Law (or any
liability under them) which by law may not be limited or excluded.
Subject to this clause, and to the extent permitted by law:
all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and
Heavy Horse Supplies will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting
from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Purchase Services or these Terms (including as a result of not being able to use the Purchase Services or the late supply of the Purchase Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to
statute or otherwise.
Use of the Website, the Purchase Services, and any of the products of Heavy Horse Supplies (including the Delivery Services), is at your own risk. Everything on the Website, the Purchase Services, and the Products of Heavy Horse Supplies, are provided to you on an "as is" and "as available" basis, without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors of Heavy Horse Supplies including any third party where the Delivery Service sare made available to you) make any express or implied representation or warranty about its Content or any products or Purchase Services (including the products or Purchase Services of Heavy Horse Supplies) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or
theft, destruction, alteration or unauthorised access to records;
the accuracy, suitability or currency of any information on the Website, the Purchase Service, or any of its Content related products (including third party material and advertisements on the Website);
costs incurred as a result of you using the Website, the Purchase Services or any of the Products;
the Content or operation in respect to links which are provided for the User's
convenience; any failure to complete a transaction, or any loss arising from e-commerce transacted on the Website; or
any defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct.
Limitation of Liability Heavy Horse Supplies's total liability arising out of or in connection with the Purchase Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the most recent
Purchase Price paid by you under these Terms or where you have not paid the Purchase Price, then the total liability of Heavy Horse Supplies is the resupply of information or Purchase Services to you. You expressly understand and agree that Heavy Horse Supplies, its affiliates, employees,
agents, contributors, third party content providers and licensors shall not be liable to you
for any direct, indirect, incidental, special consequential or exemplary damages which may
be incurred by you, however caused and under any theory of liability. This shall include,
but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of
goodwill or business reputation and any other intangible loss.
Heavy Horse Supplies is not responsible or liable in any manner for any site content
(including the Content and Third Party Content) posted on the Website or in connection
with the Purchase Services, whether posted or caused by users of the website of Heavy
Horse Supplies, by third parties or by any of the Purchase Services offered by Heavy
Horse Supplies.
You acknowledge that Heavy Horse Supplies does not provide the Delivery Services to
you and you agree that Heavy Horse Supplies will not be liable to you for any special,
indirect or consequential loss or damage, loss of profit or opportunity, or damage to
goodwill arising out of or in connection with the Delivery Services.

Termination of Contract
The Terms will continue to apply until terminated by either you or by Heavy Horse Supplies
as set out below.

If you want to terminate the Terms, you may do so by:
notifying Heavy Horse Supplies at any time; and
closing your accounts for all of the Purchase Services which you use, where Heavy Horse Supplies has made this option available to you.
Your notice should be sent, in writing, to Heavy Horse Supplies via the 'Contact Us' link on
our homepage.
Heavy Horse Supplies may at any time, terminate the Terms with you if:
you have breached any provision of the Terms or intend to breach any provision;
Heavy Horse Supplies is required to do so by law;
the partner with whom Heavy Horse Supplies offered the Purchase Services to you
has terminated its relationship with Heavy Horse Supplies or ceased to offer the Purchase Services to you;
Heavy Horse Supplies is transitioning to no longer providing the Purchase Services
to Users in the country in which you are resident or from which you use the service;
the provision of the Purchase Services to you by Heavy Horse Supplies is, in the opinion of Heavy Horse Supplies, no longer commercially viable.
Subject to local applicable laws, Heavy Horse Supplies reserves the right to discontinue or
cancel your membership to the Website at any time and may suspend or deny, in its sole
discretion, your access to all or any portion of the Website or the Purchase Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Heavy Horse Supplies's name or reputation or violates the rights of those of another party.

When the Terms come to an end, all of the legal rights, obligations and liabilities that you and Heavy Horse Supplies have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue
indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall
continue to apply to such rights, obligations and liabilities indefinitely.

You agree to indemnify Heavy Horse Supplies, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage
(including legal fees on a full indemnity basis) incurred, suffered or arising out of or
in connection with any Content you post through the Website;
any direct or indirect consequences of you accessing, using or transacting on the
Website or attempts to do so and any breach by you or your agents of these Terms; and/or
any breach of the Terms.

Dispute Resolution

If a dispute arises out of or relates to the Terms, either party may not commence any
Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give
written notice to the other party detailing the nature of the dispute, the desired outcome
and the action required to settle the Dispute.

On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties')
must: Within 14 days of the Notice endeavour in good faith to resolve the Dispute
expeditiously by negotiation or such other means upon which they may mutually
If for any reason whatsoever, 14 days after the date of the Notice, the Dispute has
not been resolved, the Parties must either agree upon selection of a mediator or
request that an appropriate mediator be appointed by the President of the Victorian
Civil Administration Tribunal or his or her nominee;
The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
The mediation will be held in Melbourne, Australia.

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

Termination of Mediation:
If 30 days have elapsed after the start of a mediation of the Dispute and the Dispute has
not been resolved, either Party may ask the mediator to terminate the mediation and the
mediator must do so.

Venue and Jurisdiction
The Purchase Services offered by Heavy Horse Supplies is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia.

Governing Law
The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and
pursuant to the laws of Victoria Australia, without reference to conflict of law principles,
notwithstanding mandatory rules. The validity of this governing law clause is not contested.
The Terms shall be binding to the benefit of the parties hereto and their successors and

Independent Legal Advice
Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and
declare the Terms are not against public policy on the grounds of inequality or bargaining
power or general grounds of restraint of trade.

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.


Privacy Policy

This Privacy Policy applies to all personal information collected by Heavy Horse Supplies via the
website located at www.heavyhorsesupplies.com.au.
What is "personal information"?
The Privacy Act 1988 (Cth) currently defines "personal information" as meaning
information or an opinion about an identified individual or an individual who is reasonably
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained,
it will in most cases not be classified as "personal information" and will not be subject to
this privacy policy.

What information do we collect?
The kind of personal information that we collect from you will depend on how you use the
website. The personal information which we collect and hold about you may include: payment
details, email address, name, phone number and address.
How we collect your personal information
We may collect personal information from you whenever you input such information into
the website.
We also collect cookies from your computer which enable us to tell when you use the
website and also to help customise your website experience. As a general rule, however, it
is not possible to identify you personally from our use of cookies.
Purpose of collection
The purpose for which we collect personal information is to provide you with the best
service experience possible on the website.
We customarily disclose personal information only to our service providers who assist us in
operating the website. Your personal information may also be exposed from time to time to
maintenance and support personnel acting in the normal course of their duties.
By using our website, you consent to the receipt of direct marketing material. We will only
use your personal information for this purpose if we have collected such information direct
from you, and if it is material of a type which you would reasonably expect to receive from
us. We do not use sensitive personal information in direct marketing activity. Our direct
marketing material will include a simple means by which you can request not to receive
further communications of this nature.

Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold
about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct
inaccurate personal information subject to certain exceptions. If you would like to obtain such
access, please contact us as set out below.

Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Tessa Leigh- Lancaster and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify
the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Overseas transfer
Your personal information will not be disclosed to recipients outside Australia unless you
expressly request us to do so. If you request us to transfer your personal information to an
overseas recipient, the overseas recipient will not be required to comply with the Australian
Privacy Principles and we will not be liable for any mishandling of your information in such

How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a
complaint about our privacy practices, you can contact us through:

Shipping Policy

Thank you for visiting and shopping at Heavy Horse Supplies. The following information sets out the
terms and conditions that constitute our Shipping Policy.

Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this email
as proof of your purchase.
Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 3 business days.
We will contact you if, for some reason, there are any delays.

Shipment Locations Domestic Only
Heavy Horse Supplies does not ship internationally at this time. We ship domestic only -
anywhere in Australia.
Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from
the date of shipment, rather than the date of order. Delivery times are to be used as a guide only
and are subject to the acceptance and approval of your order. Estimated arrival dates are not
guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
Unless there are exceptional circumstances, we make every effort to fulfil your order.

Standard Shipping
The order will arrive within As per the Australia Post Guidelines: Same State 2-5 business
dates and interstate is 3-6 business days.

Standard Shipping costs calculated at checkout and variable depending on state location.

Please note:
Business day means Monday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location,
method of delivery, and the items ordered.
Products may be delivered in separate shipments.
We will not be responsible for wrong shipping address if you provide incorrect

Tracking Options
Heavy Horse Supplies aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

Domestic and International
All orders delivered within Australia automatically have tracking.
International orders are sent with Australia Post. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Heavy Horse Supplies is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your
country. We do not benefit in anyway from these chargers and we work very closely with our
brokers and carriers to ensure as few delays as possible. All fees imposed during or after
shipping are the responsibility of the customer. You agree that you are responsible for any duty,
taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated
with importing products you purchase from us and shipping them internationally.

If there is any damage to the packaging on delivery, contact us immediately at

Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception. We’ve found
that, more often that not, the package is either in the building or with a neighbour. Heavy Horse
Supplies politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at
heavyhorsesupplies@gmail.com to report missing or lost packages.

If you have any questions about the delivery and shipment of your order, please contact us at heavyhorsesupplies@gmail.com

Refund Policy

Refund Policy of Heavy Horse Supplies
This Refund Policy ("Policy") applies to the following purchases: purchases through

We offer refunds, repairs and replacements in accordance with the Australian Consumer
Law and on the terms set out in this Refund Policy ("Policy").
Any benefits set out in this Policy may apply in addition to consumer's rights under
the Australian Consumer Law.
Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

Australian Consumer Law
Under the Australian Consumer Law:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled
to cancel the purchase; and
to a refund for the price of the goods; and compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.
If the failure with the service does not amount to a major failure, you are entitled to to a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid.
We offer refunds, repairs, and replacements in accordance with the Australian Consumer
The Australian Consumer Law provides a set of Consumer Guarantees which protect
consumers when they buy products and services.
If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
Further information about the Australian Consumer Law and these Consumer Guarantees
is available from the website of the Australian Competition and Consumer Commission.
If a product or service which you purchased from us has a major failure (as defined in
the Australian Consumer Law) then you may be entitled to a replacement or refund. You
may also be entitled to compensation for any reasonably foreseeable loss or damage
resulting from that major failure.

If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

Cancellation and Change of Mind
We do not offer any refund if you change your mind, or find the same product or service
cheaper elsewhere.

Products Damaged During Delivery
In the event that the product you ordered has been damaged during delivery:
Please contact us as soon as possible.
Any damaged product must be returned in the condition in which it was received,
together with any packaging and other items which you received with the damaged
We will arrange to repair or collect the damaged product and replace it with an equivalent
product, or to refund it, provided that you have contacted us within 7 days from the date of
receiving the product.

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair,
replacement or refund for a product or service purchased by you if:
You misused the said product in a way which caused the problem.
You knew or were made aware of the problem(s) with the product or service before
you purchased it.
You asked for a service to be done in a certain manner, or you asked for alterations
to a product, against our advice, or you were unclear about what you wanted.
Any other exceptions that apply under the Australian Consumer Law.

Shipping Costs for Returns
In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.
If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage,
shipping or transportation costs for the Returned Product.

If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and
returned by you, and is believed to be eligible for a repair, replacement or refund under the
terms of this Policy (including under the Australian Consumer Law), then we will organise
for the postage, shipping, transportation or collection of the Returned Product, at our cost.

In the event that we organise and pay for the inspection, postage, shipping, transportation
or collection of a Returned Product, and it turns out not to be eligible for a repair,
replacement or refund under the terms of this Policy (including under the Australian
Consumer Law), then you will be required to pay the costs of any inspection, postage,
shipping, transportation or collection of the Returned Product.

Response Time
We aim to process any requests for repairs, replacements or refunds within 3 days of

How to Return Products
You can contact us using the contact email provided at the end of this Policy to discuss a
return using the information.
Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form
as the original purchase or to the same account or credit card used to make the original
To be eligible for a refund, repair or replacement, you must provide proof of purchase.
You may be required to provide a government issued identification to qualify for a refund,
repair or replacement.

Contact Us
If you wish to speak to us about this Policy or about any refund, repairs or replacements,
please contact us at: heavyhorsesupplies@gmail.com.